Changing Profile Details in the Dropals Client Area

Keeping your profile information up-to-date ensures smooth communication and accurate billing. This guide will help you change your profile details such as your name, address, and phone number in the Dropals client area. For security reasons, changing your email address requires opening a support ticket.

Step 1: Log into the Dropals Client Area

1. Visit the Dropals Website:
   • Open your web browser and go to the Dropals homepage.
2. Navigate to the Client Area:
   • Click on the “Client Area” link located at the top right corner of the homepage.
3. Enter Your Credentials:
   • Log in using your email address and password.

Step 2: Access Account Settings

1. Navigate to Account Settings:
   • Once logged in, click on your profile or account name located at the top right corner of the dashboard.
   • From the dropdown menu, select “Account Settings” or “My Details.”

Step 3: Edit Profile Details

1. Locate Profile Information:
   • In the Account Settings section, find the fields for your profile details such as name, address, and phone number.
2. Update Your Information:
   • Name: Enter your new first name and last name.
   • Address: Update your street address, city, state/province, postal code, and country.
   • Phone Number: Enter your new phone number, ensuring the format is correct.
3. Save Changes:
   • After updating the necessary fields, click the “Save Changes” or “Update Details” button to save your new information.

Step 4: Changing Your Email Address

For security reasons, changing your email address cannot be done directly through the client area. You will need to open a support ticket to request this change.

1. Open a Support Ticket:
   • In the client area, navigate to the “Support” section.
   • Click on “Submit Ticket.”
2. Select the Appropriate Department:
   • Choose the department related to account changes or general support.
3. Provide Details:
   • In the ticket form, explain that you need to change your email address.
   • Include your current email address and the new email address you wish to use.
   • For security purposes, you may be asked to verify your identity or provide additional information.
4. Submit the Ticket:
   • Click the “Submit” button to send your request to the Dropals support team.
5. Await Confirmation:
   • A support representative will review your request and make the necessary changes.
   • You will receive a confirmation email once your email address has been updated.

Managing Profile Changes

1. Review Confirmation Emails:
   • After making any changes to your profile, check your email for confirmation messages from Dropals. This ensures that the changes were successfully applied.
2. Regular Updates:
   • Periodically review your profile details to ensure they remain accurate and up-to-date.
3. Contact Support:
   • If you encounter any issues while updating your profile, contact Dropals support for assistance.

By following this guide, you can easily update your profile details in the Dropals client area and request changes to your email address securely. If you have any questions or need further help, our support team is available 24/7 to assist you.