We aim to deliver outstanding experiences to all our customers. However, if we fall short and you wish to raise a complaint, here’s how you can do so.
The Complaints Process
Email Us
Please detail your complaint and send it to [email protected]. This email is directed to our management team, who prioritize all complaints and feedback.
We acknowledge the complaint
We’ll confirm receipt of your complaint within 1 working day to ensure you know we’ve received it.
We investigate your complaint
A senior manager will initiate an investigation to address your complaint, and we strive to provide you with our findings within 3 working days.
